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Dear valued customers,

thanks for choosing Swytch Vaping. As you will be aware, the beast from the east is upon us. With its arrival has come mass disruption to the UK transport system. Like everyone else we are experiencing a range of difficulties dispatching and delivering your item(s).

Today has affected us dramatically with no staff able to make it to the warehouse. Consequently, we are unable to take your calls, answer your emails or process your orders. Fingers crossed, we expect everything to be back to normal on  Monday 5th March. In the meantime please read below for further details.

How will this affect your order?

UK Orders.

  • There will be delays in getting mail from our warehouse to the delivery company depot.
  • There will be delays getting stock delivered to our South Wales warehouse.
  • There may be delays in getting mail delivered to your home.

EU Orders.

  • There will be delays in getting mail from our warehouse to the delivery company depot.
  • There may be delays in flights delivering mail to EU countries.
  • There may be delays in getting mail delivered to your home.

What are your options?

Option 1 – Request a refund.

Pros

  • You get your money back.
  • You can order your item(s) elsewhere.

Cons

  • You don’t get your item(s).
  • Depending on your card provider it could take up to 5 days to receive your refund (orders from PayPal account holders will receive the funds more quickly).
  • We won’t be able to process your refund until Monday 5th March
  • You will likely have the same postage issues ordering elsewhere.

Option 2 – Wait for your item(s).

Pros

  • You still get what you ordered.
  • You won’t have to potentially waste your time shopping elsewhere.

Cons

  • We are currently unsure of how long the logistic issues with the snow will last.
  • You could be waiting until early next week for your delivery.
  • You can’t enjoy your products 🙁

Please can you reply to this email stating which option you prefer at your earliest convenience. If you do not respond within 48 hours your order may be refunded automatically.