Refunds & Returns Policy.

Returns.

In accordance with EU LAW you have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item(s) must be returned in the original packaging that you received it in.
  • Your item(s) needs to have the receipt or proof of purchase.

Upon successful return of your item(s), as long as the stipulations above are met you will be provided a full including including any postage costs incurred.

Non-returnable items:

  • Opened e-Liquids

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without a guarantee.

To return your product, you should mail your product to:

Vapestarz Ltd.
22 Oak St.
Newport
Monmouthshire
NP19 7HL
United Kingdom

Telephone: 02921 287 103
Email: enquiries@swytchvaping.co.uk

Refunds.

Our refunds policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as e-Liquids cannot be returned.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This will be dependent on your payment provider.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at admin@swytchvaping.co.uk.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@swytchvaping.co.uk and send your item to:

Vapestarz Ltd.
22 Oak St.
Newport
Monmouthshire
NP19 7HL
United Kingdom

Telephone: 02921 287 103
Email: enquiries@swytchvaping.co.uk

Important: Make sure you include details of your order in the package and the reason you are returning the item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Vapestarz Ltd.
22 Oak St.
Newport
Monmouthshire
NP19 7HL
United Kingdom

Telephone: 02921 287 103
Email: enquiries@swytchvaping.co.uk

Important: Make sure you include details of your order in the package and the reason you are returning the item.

You will be responsible for paying for your own shipping costs for returning your item. Unless previously agreed, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £30 you must sent it using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.